As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) UPON REPORT OF THE MCD FORWARD COUNTER BALANCE CABLE ATTACHMENT BROKEN. MTC DISCOVERED THE PASSENGER DOOR GUIDE SHAFT HAD SHEARED. THE FWD COUNTER BALANCE GUIDE SHAFT WAS REPLACED AND DOOR RIGGING WAS COMPLETED WITH NO FURTHER FAULT NOTED. (TC# 20190605011)