Service difficulty report · Idg · Boeing 777224

Difficulty date
November 28, 2025
Submitted
December 2, 2025
Operation
Air carrier
Aircraft
N69020
Make and model
Boeing 777224
Aircraft serial
31687
Aircraft time
84,368 hours, 8,282 cycles
Part
Idg
Part number
756603C
Part serial
0075
Condition
Faulted
Location
Zone 100
Part time
29,953 hours, 3,925 cycles
Stage of operation
CR
How discovered
O
Nature of condition
J
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ELEC GEN OFF RT EICAS ADVISORY RT GENERATOR CONTROL BREAKER (GCB) OPEN OR GENERATOR CONTROL SWITCH OFF, & ENG NOT SHUTDOWN. RT GCU REPLACED ON 11/26 & RT IDG REPLACED ON 11/27 IAW PILOTS ENG 2 IDG TRIPPED AT GATE IN IAD. RESET IAW MANUAL & CONTINUED UNTIL RT IDG TRIPPED & AC DIVERTED. AC HAS KNOWN HISTORY. IDG OILS READING NORMAL ON INBOUND. DUE TO RECENT REPETITIVE HISTORY OF ELEC GEN OFF RT BEING REPORTED WITH ONLY MMSG 24-31762 BEING REPORTED ON DIVERSION INTO SFO. REPLACED RT GENERATOR CONTROL UNIT IAW AMM 24-22-02-400-801 A-E. SOFTWARE CHECK AND TEST NOT ACCOMPLISHED. REPLACED RT GCB. ACCOMPLISHED ENG RUN FOR NR 2 ENG GCU & CONTACTOR REPLACEMENT. GCU REPLACEMENT IAW 24-22-02-400-801. RAN ENGINE FOR 10 MIN WITH A LOAD BETWEEN 70-80% AND CYCLED BETWEEN GEN POWER WITH NO ISSUES.