Service difficulty report · Snubber · Boeing 777224

Difficulty date
February 9, 2026
Submitted
February 12, 2026
Operation
Air carrier
Aircraft
N78001
Make and model
Boeing 777224
Aircraft serial
27577
Aircraft time
125,582 hours, 13,058 cycles
Part
Snubber
Part number
99C55480101
Part serial
1446
Condition
Out Of Alignment
Location
Zone 800
Part time
125,582 hours, 13,058 cycles
Stage of operation
IN
How discovered
V
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

L4 DOOR DAMAGED, & OUT OF ALLIIGNMENT, NOT ABLE TO CLOSE, SUSPECT CONTACT WITH SERVICE TRUCK. VERIFIED DOOR 4L LATCHES IN DOWN POSITION WHILE DOOR IS OPEN WITH NO BINDING BUT EPAS GETS STUCK WHEN TRYING TO OPERATE DOOR. SUSPECT EPAS OR SNUBBER BINDING WHEN CLOSING, SUSPECT SNUBBER ON THE L4 DOOR DEGRADED PREVENTING DOOR FROM NORMAL OPERATION. SNUBBER REMOVED IAW AMM 52-11-08, SPRING PIN WORN. REMOVED SNUBBER IAW AMM 52-11-08 UP UNTILL STEP E.3 (A). REMOVED DOOR IAW AMM 52-11-01-000-801. INSTALLED THE L4 DOOR IAW AMM 52-11-01-400-801 STEPS 3.E.(1) THRU 3.E.(5)Q IDT INSTALLATION IN COMPLIANCE IAW AMM 52-11-01-400-801 STEPS 3.E.(6) AND 3.E.(7).