Service difficulty report · Charger · Boeing 767322

Difficulty date
July 23, 2026
Submitted
July 27, 2026
Operation
Air carrier
Aircraft
N643UA
Make and model
Boeing 767322
Aircraft serial
25093
Aircraft time
137,658 hours, 21,134 cycles
Part
Charger
Condition
Melted
Location
Pax Phone
Stage of operation
CR
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

PAX CELL PHONE CHARGER MELTED DOWN AT SEAT 31A. FLIGHT AND CABIN CREW COMPLETED SMOKE/ODOR QUESTIONAIRE. QUESTIONAIRE SENT TO GRP-TOMC-WIDEBODYUNITED.COM. CONFIRMED ODOR CAUSED BY PASSENGERS EUROPEAN APPLE LIGHTNING CHARGER AND CORD. ALL DAMAGE CONFINED TO CORD END OF CHARGER AND CORD, NO EVIDENCE OF HEAT DAMAGE ON PLUG SIDE OF CHARGING BLOCK. EU TYPE C CHARGER HAD TO HAVE BEEN PLUGGED INTO A TYPE A, B OR G ADAPTER TO FIT AIRCRAFT PLUG PROVIDING ADDITIONAL HEAT BARRIER BETWEEN CHARGER AND AIRCRAFT OUTLET. NO DAMAGE TO AIRCRAFT.