As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DURING A FLIGHT, WITH ONE PASSENGER ON BOARD, FROM SJC TO AGC, RT FWD WINDSHIELD OUTER PANE CRACKED DUE TO HEATING ELEMENT FAILURE. AC DIVERTED TO IRK WITHOUT INCIDENT. THE WINDSHIELD WAS DEFERRED AT IRK AND THE AIRCRAFT REPOSITIONED TO ATW FOR REPAIRS. THE WINDSHIELD WAS REPLACED WITH A NEW PART AT ATW. OPS AND PRESSURIZATION CHECKS WERE PERFORMED WITH SATISFACTORY RESULTS. (K)