Service difficulty report · Window · Boeing 767332

Difficulty date
December 3, 2016
Submitted
December 6, 2016
Operation
Air carrier
Aircraft
N174DN
Make and model
Boeing 767332
Aircraft serial
24802
Aircraft time
120,125 hours, 17,166 cycles
Part
Window
Condition
Defective
Location
Cockpit
Stage of operation
CR
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

REPORTED ODOR OF SMOKE IN FLIGHT DECK AND ELECTED TO DIV INTO LHR. EMERGENCY WAS DECLARED AND SMOKE, FUMES QRH PROCEDURES WAS ACCOMPLISHED. CREW PULLED MASKS OUT BUT DID NOT DON THE OXYGEN MASKS. MTC FOUND HIGH VOLTAGE CONNECTION HARDWARE AT L1 WINDOW LOOSE AND BURNED. REPLACED WINDOW, J5 WIRING, HARDWARE AND WINDOW HEAT CONTROLLER.