As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
SHIP 697 DURING SERVICE CHECK FOUND SEATS 3A AND 3B VIDEO SCREENS NOT WORKING. CORRECTIVE ACTION: CHECKED CONNECTORS ON DCSEB LOCATED AT 3B. FOUND P14 HARNESS CONNECTOR AND J14 DCSEB CONNECTOR WITH BURN MARKS AND SIGNS OF ARCING. SUSPECT THE BURNT HARNESS IS AT FAULT. CAPPED OFF P14 CONNECTOR. REF ERA 600000-14MA AND 0697-5829075.