Service difficulty report · Window · Boeing 767432ER

Difficulty date
August 27, 2020
Submitted
August 31, 2020
Operation
Air carrier
Aircraft
N838MH
Make and model
Boeing 767432ER
Aircraft serial
29711
Aircraft time
79,982 hours, 14,229 cycles
Part
Window
Condition
Failed
Location
Cockpit
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

JFK-LHR FLT 0001 ATB- DUE TO CAPTAIN'S WINDSCREEN OUTER PANE SHATTERED IN FLIGHT FL 350. WINDSHIELD ARCED FROM RIGHT TO LEFT LOWER BOTTOM. CORRECTIVE ACTION: REPLACED WINDSHIELD.