As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
AIRCRAFT 5036, CUSTOMER REPORTED SHE SMELLED SMOKE AND IT WAS HOT COMING FROM INSEAT MONITOR 10F. APPLIED WITH SMOKE AND FUMES QRH, TURNED OFF GALY + CABIN POWER AND IT SEEMED TO GO AWAY. CORRECTIVE ACTION: FOUND AUDIO AND USB JACK ASSY AT SEAT 10F TO HAVE ELECTRICAL SMELL. REMOVED USB JACK ASSY. REPLACED USB AUDIO JACK UNIT PER A321 NEO AMM REF 23-33. OPS CHECK NORMAL. (LP 4312850)