As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
SHIP 658 GATE AGENT UNABLE TO OPEN DOOR FROM OUTSIDE OF AIRCRAFT. CORRECTIVE ACTION: REMOVED DOOR BUSTLE AND MID LINER, REMOVED CENTER SHAFT FROM HANDLE BOS REF B757 AMM 52-11. REPLACED CENTER SHAFT IN HANDLE BOX AND REINSTALLED BUSTLE REF B757 AMM 52-11. (6209536)