Service difficulty report · Window · Boeing 767432ER

Difficulty date
March 19, 2025
Submitted
March 20, 2025
Operation
Air carrier
Aircraft
N825MH
Make and model
Boeing 767432ER
Aircraft serial
29703
Aircraft time
96,309 hours, 18,045 cycles
Part
Window
Condition
Failed
Location
Zone 200
Stage of operation
NR
How discovered
O
Nature of condition
M
Precautionary procedure
H, A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SHIP 1801 -DIV/DE- THE CREW DECLARED AN EMERGENCY WITH ATC AND DIVERTED THE AIRCRAFT TO SNN PER THE QRH, DUE TO THE F/O R3 SIDE WINDOW SHOWING INCREASING DAMAGE FROM HEAT. THE DAMAGE INCREASED RAPIDLY AND INCLUDED GLASS LAYER RIPPLING, DISCOLORATION, AND EXTREMELY HOT TO THE TOUCH. THE LANDING WAS OVERWEIGHT BUT OTHERWISE UNEVENTFUL. CORRECTIVE ACTION: MAINTENANCE REPLACED THE R3 WINDOW AND THE WINDOW HEAT CONTROL COMPUTER. THE WINDOW HEAT SYSTEM CHECKED GOOD AND THE AIRCRAFT RETURNED TO SERVICE. (LP #6661752)