Service difficulty report · Windshield · Boeing 737832

Difficulty date
August 13, 2026
Submitted
August 15, 2026
Operation
Air carrier
Aircraft
N3764D
Make and model
Boeing 737832
Aircraft serial
30818
Aircraft time
76,776 hours, 29,162 cycles
Part
Windshield
Part number
5893543149
Part serial
19325H3829
Condition
Burned
Location
Zone 200
Part time
15,245 hours, 6,726 cycles
Stage of operation
IN
How discovered
V
Nature of condition
A
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

WHEN WINDOW HEAT WAS TURNED ON DURING PREFLIGHT, SAW BRIGHT BURNING FIRE INSIDE CAPTAINS FWD WINDSHIELD. TURNED OFF SWITCH AND LIGHT/FIRE WENT OUT/ 2 MIN LATER, WINDSHIELD CRACKED 12 INCHES. REMOVED AND REPLACED LT FWD WINDOW IAW AMM 56-11. DURING THE REPLACEMENT OF THE WINDOW FOUND THE BLUE WIRE ON THE SPARE SENSOR TO HAVE A BROKEN RING TERMINAL. RETERMINATED WIRE PER SWPM CH 20. PERFORMED CABIN LEAK CHK IAW AMM 05-51. NO LEAKS NOTED. REMOVED AND REPLACED WHCU M321 IAW B737 AMM 30-41. OPS TEST GOOD. (9569562) AIRCRAFT WAS GROUNDED