As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DURING FLIGHT, CREW NOTED THE COPILOTS WINDSHIELD HEAT FAIL MESSAGE ON THE EICAS. SHORTLY AFTER THE NOTIFICATION, THE COPILOTS WINDSHIELD SHATTERED. THE ACFT DIVERTED AND LANDED SAFELY. MX CONFIRMED THE FAILED WINDSHIELD AND REPLACED IT.