As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN CABIN DOOR NOT PROPERLY COUNTER WEIGHTED. DOOR FALLS ALL THE WAY OPEN WHEN NOT COMPLETELY CLOSED. DOOR IS HARD TO BRING UP TO CLOSE FROM INSIDE CABIN. // SIGNOFF// GAINED ACCESS TO COUNTER BALANCE ASSEMBLY AND FOUND THE FWD SPRING UNDER TENSIONED. ADJUSTED TENSION AS REQUIRED AND OPS CHECK GOOD. MX CW IN REF TO CE-680 AMM 52-10-50