As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN CABIN DOOR STEPS DROP APPROX 1¿ WHEN STEPPING ONTO THEM. THE DOOR HANDRAIL IS LOCKING DOWN BUT DOESN¿T FEEL LIKE IT¿S GOING FULLY OVER CENTER AND FEELS SPONGY WHEN YOU LOCK THE HANDRAIL DOWN. INSIDE FEELS NORMAL. INSPECTED TO FIND MISSING SPACER IN UPPER OVERCENTER LINK ROD END. INSTALLED NEW SPACER AND ADJUSTED CABIN DOOR OVERCENTER LINK. OPS CHECKS GOOD. REF: CE-560XL AMM 52-10-01.