As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN ENTRY DOOR WILL NOT CLOSE WITH EITHER INSIDE OR OUTSIDE DOOR SWITCHES. WHEN EITHER SWITCH IS DEPRESSED, AFTER APPROX. :05 SECONDS, THE LOWER HINGED STEP FOLDS EXTREMELY SLOWLY, BUT DOOR MOTOR IS NOT RUNNING. REMOVED PASSENGER DOOR ACTUATOR DUE TO BURNED OUT MOTOR P/N: GS321-0591-9 S/N: G0807 AND INSTALLED REPAIRED UNIT AS LISTED ABOVE I/A/W GL5000 AMM 52-11-25. OPS CHECKED GOOD.