As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
UNABLE TO MOVE HANDLE TO THE CLOSED POSITION. FOUND ONE AFT CABIN DOOR PIN BOUND UP AND NOT LETTING THE DOOR HANDLE MOVE. REMOVED CABIN DOOR STEPS. FREED UP DOOR PIN AND LUBED IAW CE-680A AMM 12-20-40. HANDLE IS NOW MOVING NORMALLY. REINSTALLED CABIN STEPS IAW CE-680A AMM 52-10-50. CABIN DOOR IS NOT OPENING AND CLOSING NORMALLY IAW CE-680A AMM 52-10-00.