As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN DOOR CABLE: LEFT HAND CABLE COUNTER BALANCE MECHANISM BROKE. UNABLE TO RAISE THE DOOR FROM THE INSIDE. REMOVED MAIN CABIN DOOR STEPS. LUBED THE MAIN DOOR HANDLE. INSTALLED MAIN CABIN DOOR STEPS. OPS CHECK GOOD. NO DEFECTS NOTED, REF CESSNA 560XL AMM 12·20-40 AND 52-10-17