As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN DOOR: THE MAIN CABIN DOOR CAN NOT BE CLOSED BY THE NORMAL PROCESS WITH THE MOTOR AND CABLES. WHEN THE MOTOR SWITCH ON THE EXTERIOR OF THE PLANE OR THE BUTTON IS ACTIVATED IN THE INTERIOR OF THE PLANE THE MOTOR RUNS BUT THE DOOR WILL NOT RAISE. CORRECTIVE ACTION: REPLACED DOOR ACTUATOR. OPS CHECK GOOD. IAW BOMBARDIER GL-5000 AMM 52-11-25-000-801