As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CREW IS UNABLE TO CLOSE THE MAIN ENTRY DOOR FROM THE INSIDE. CREW WAS ABLE TO CLOSE THE DOOR FROM THE OUTSIDE BUT HAD TO USE EXCESSIVE FORCE CORRECTIVE ACTION; PERFORMED THE CABIN DOOR - ADJUSTMENT/TEST AND CABIN DOOR RIGGING. ALL RIGGING AND CHECKS WERE SUCCESSFUL AND CABIN DOOR IS NOW FULLY OPERATIONAL. WORK IAW CE700 AMM 52-10-00.