As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DOOR OPENS NORMALLY, BUT AS YOU WALK DOWN THE STAIRS, IT THUDS LOWER AND SUPPORT MECHANISM FAILS AND DOOR PRESSES AGAINST FUSELAGE. DOOR HANDLE ALSO RAISES UP SLIGHTLY FROM NORMAL POSITION. REMOVED AND REPLACED OPEN LOCK SHAFT OUTER BEARING IAW AMM 52-11-05 PARAGRAPHF (2). NO CHANGES TO RIGGING. OPS CHECK GOOD.