What was found
RIGHT FWD WINDSCREEN OUTSIDE PANE SHATTERED IN FLT AT FL360. INITIAL SMALL CRACK DEVELOPED WITH ELECTRICAL ARCHING & SHATTERED COMPLETELY ACROSS WINDSCREEN WITHIN 3 MINS. EMERGENCY DECLARED, DESCENDED TO LOWER ALTITUDE & COMPLIED WITH QRH. REMOVED DAMAGED & INSTALLED NEW R1 WINDSHIELD REF AMM 56-11-01-4 SEC. 3, PARA. E, STEPS 1-17. INSTALLED CORD AND APPLIED SEALENT AND STEP 22, CABIN PRESS LEAK TEST GOOD. UPPER WINDOW HEAT WIRE, STEP 21. DAMAGED ON WIRE W2314-0001-12. REPAIRED WIRE W2314-0001-12 FOR CONNECTOR J1 REF SWMP, COMPLETED WINDOW INSTALL PER AMM, ALL STEPS COMPLETED, C/B RESET, WINDOW HEAT & WIPER OPS CHKD GOOD. WINDOW HEAT CONTROLLER CHANGED AS PRECAUTION REF WRI 30-40/9050. A/C OK FOR SVC.