As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
PASSING 20,000 FEET NOTICED ARCING AND BURNING IN LOWER RIGHT CORNER OF CAPT WINDSCREEN. TURNED OFF HEAT PER QRH. PASSING 24,000 WINDSCREEN SHATTERED. COMPLETED CHECK LIST IN QRH. RETURNED TO RFD. REMOVED AND REPLACED LH WINDSHIELD IN REF TO AMM 56-11-11/0401 UP TO AND NO FURTHER THAN STEP 13 (C). AERODYNAMIC SEALANT NEEDS TO BE APPLIED AND LH TEMP CONTROLLER TO BE OPS CHECKED. REF BARCODE T3F18E00780X0 FOR SEALANT APPLICATION, AND BARCODE T3F18E00780VV FOR OPS CHCECK OF TEMP CONTOLLER.