Service difficulty report · Window · Airbus A330323

Difficulty date
November 14, 2009
Submitted
November 16, 2009
Operation
Air carrier
Aircraft
N807NW
Make and model
Airbus A330323
Aircraft serial
0588
Aircraft time
25,459 hours, 3,374 cycles
Part
Window
Condition
Cracked
Location
Cockpit
Stage of operation
CR
How discovered
V
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AT CRUISE FL360 THE OUTER CAPTAIN'S WINDOW CRACKED. DESCENDED IMMEDIATELY TO FL10. AN EMERGENCY WAS DECLARED WITH ATC AND DISPATCH. THE AIRCRAFT DIVERTED TO MSP AND A SAFE AND UNEVENTFUL LANDING WAS MADE. MAINTENANCE INSTALLED REPLACEMENT WINDOW PER AMM 56-11-11 AND WINDOW HEAT COMPUTER PER AMM 30-42-34, OPS CHECKS GOOD AND AIRCRAFT RETURNED TO SERVICE.

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