As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FLIGHT 3692 IN PHL- PASSENGER DOOR WAS FOUND DIFFICULT TO OPEN AND CLOSE. PASSENGERS WERE DEPLANED NORMALLY. MAINTENANCE INSPECTED AND FOUND THE AFT DOOR STRUT BROKEN. REMOVED AND REPLACED FORWARD AND AFT STRUTS IAW DHC PROCEDURES. DOOR OPERATIONALLY CHECKED GOOD. AIRCRAFT WAS RETURNED TO SERVICE.