Service difficulty report · Door · Urocop EC130B4

Difficulty date
June 23, 2025
Submitted
July 27, 2025
Operation
Air carrier
Aircraft
N390AM
Make and model
Urocop EC130B4
Aircraft serial
EC7174
Aircraft time
4,719 hours, 11,535 cycles
Part
Door
Condition
No Discrepancy
Location
Zone 800
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

WHILE AT CRUISE ALTITUDE, THE SLIDING DOOR BEHIND THE PILOT CAME OPEN. AFTER SLOWING DOWN THE AIRCRAFT THE CREW WAS ABLE TO CLOSE THE DOOR. THE DOOR THEN OPENED A SECOND TIME A FEW MINUTES LATER AND AFTER CLOSING THE DOOR THE CREWMEMBER DECIDED TO HOLD THE DOOR CLOSED FOR THE REST OF THE FLIGHT. THE DECISION WAS MADE TO GO TO AN AIRPORT ADJACENT TO THE INTENDED HOSPITAL DUE TO THE NEED TO HAVE A MECHANIC INSPECT THE AIRCRAFT. IT WAS DETERMINED THAT THERE WAS NOTHING WRONG WITH THE DOOR, BUT USER ERROR BECAUSE OF NOT BEING FAMILIAR WITH THE STYLE OF LATCH COMPARED TO THE CREW MEMBERS REGULAR AIRFRAME.

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