As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ALW - UPON TRYING TO OPEN THE MAIN CABIN DOOR, THE GROUND CREW REPORTED THAT THE WERE UNABLE TO DO SO. MAINTENANCE ENTERED AIRCRAFT THROUGH THE CARGO DOOR AND FOUND THAT THE SUPPORTING ROD WAS BROKEN AT THE BASE. AIRCRAFT FERRIED TO PDX FOR REPAIRS. IN PDX, REPLACED THE FORWARD AND AFT UPPER STAY STRUTS AND HANDRAIL SUPPORTS. OPERATIONAL CHECKS GOOD. AIRCRAFT RETURNED TO SERVICE.