As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
RAMP REPORTS UNABLE TO OPEN MAIN CABIN DOOR FROM THE OUTSIDE HANDLE SEEMS MISALIGNED. REPLACED THE RUBBER STOP OF THE MCD HANDLE IAW TASK 52-11-00-820-801 STEPS 4B(3)(A)-(E). HANDLE STILL UNDERFLUSH APPROX 0.25". ADJUSTED THE MCD OUTER HANDLE BUMPER STOP REF AMM TASK52-11-00-820-801 STEPS 4.B.(3) (A) TRU (E). CHECKS GOOD.