As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
GROUND CREW WAS UNABLE TO OPEN THE CABIN DOOR AFTER BLOCK IN. REMOVED FROM SERVICE. FOUND THE FWD HAND RAIL UPPER STRUT SHEARED AT THE FWD FITTING. REMOVED THE UPPER STRUT AND END FITTING OF FWD PAX DOOR FWD HANDRAIL IAW AMM 52-11-21-000-801. INSTALLED UPPER STRUT AND END FITTING OF FWD PAX DOOR HANDRAIL IAW AMM 52-11-21-400-801, DOOR OPS CHECKED GOOD. RETURNED TO SERVICE.