As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN CABIN DOOR HAS NO LIFT ASSIST WHEN CLOSING DOOR. DOOR FREE FALLS WHEN OPENED. DOOR IS VERY HARD TO LIFT. SUSPECT PROBLEM WITH DOOR BALANCE GAS SPRING SYSTEM. FOUND THE SLIDE BLOCK ASSY FWD TANG FOR FWD GAS STRUT BROKEN. REPLACED SLIDE BLOCK ASSY AND BOTH GAS STRUTS IAW AMM TASKS 52-11-16-000-801, 52-11-16-400-801, 52-11-16-000-802 &52-11-16-400-802. DOOR OPERATES NORMALLY AND IS NOT "HEAVY". RETURNED TO SERVICE.