As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
THE MAIN CABIN DOOR WILL NOT OPEN FROM OUTSIDE. THE UPPER FINGER BUTTON WILL NOT DEPRESS ENOUGH TO GRAB THE HANDLE. REMOVED FROM SERVICE. ENSURED MCD CLOSES FULLY & INDICATES CLOSED & LOCKED. FERRIED AIRCRAFT. REPLACED DEFORMED BUMPER STOP AND CAP FOR MCD EXTERNAL ENTRY HANDLE. REF. AMM 52-11-11-400-801 STEP4H. OPS CHECKS GOOD. NO DEFECTS NOTED. AIRCRAFT RETURNED TO SERVICE.