As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
AFT PAX BOARDING DOOR IS HARD TO OPEN FROM OUTSIDE AND THE LATCH IS DIFFICULT TO SEAT WHEN CLOSING THE DOOR. REMOVED FROM SERVICE. OPS CHECKED AFT PAX DOOR IAW Q400 AMM TASK 52-12-00-710-802. OPS CHECK GOOD. NO FURTHER DEFECTS. NO PARTS REPLACED. AIRCRAFT RETURNED TO SERVICE.