As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
RAMP PERSONNEL UNABLE TO OPEN MAIN CABIN DOOR FROM OUTSIDE, UNABLE TO GET FINGERS IN RECESS TO GRAB THE HANDLE FASTENER, OPENED DOOR FROM INSIDE. REMOVED FROM SERVICE. REPLACED BUMPER STOP ASSY REF MCN 6520839-01, DOOR OPENS FROM OUTSIDE AS NORMAL. OK FOR SERVICE AMM 52-11-11-420-008. AIRCRAFT RETURNED TO SERVICE.