Service difficulty report · Windshield · Bombdr DHC8402

Difficulty date
June 23, 2022
Submitted
June 27, 2022
Operation
Air carrier
Aircraft
N404QX
Make and model
Bombdr DHC8402
Aircraft serial
4046
Aircraft time
47,529 hours, 50,181 cycles
Part
Windshield
Part number
8SC5050008
Part serial
16322H1748
Condition
Faulted
Location
Zone 200
Part time
8,241 hours, 9,071 cycles
Stage of operation
CL
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ON CLIMBOUT AROUND FL200, WE STARTED SMELLING A STRONG SMELL THAT INCREASED IN INTENSITY. WE IDENTIFIED THE SOURCE AS A POSSIBLE ELECTRICAL SMOKE/FIRE, AND SOON AFTER WE STARTED SEEING SMOKE COMING OUT OF THE RIGHT WINDSHIELD ELEMENT BEHIND THE CAUTION/ADVISORY PANEL. WE THOUGHT IT WAS THE WINDSHIELD HEAT, SO WE TURNED OFF THE SWITCH, AND SOON AFTER THE SMOKE DISSIPATED. WE DONNED THE OXYGEN MASKS AND PERFORMED THE AIRCRAFT SMOKE IN FLIGHT CHECKLIST. NO CAUTION MESSAGES APPEARED IN FLIGHT OR ON THE GROUND. DIVERTED AND LANDING UNEVENTFUL. REMOVED FROM SERVICE. REPLACED RH WINDSHIELD PER Q400 AMM TASKS 56-10-01-000/400-801. REF: W/O 319513, N/R-1 THROUGH N/R-14 FOR TROUBLESHOOTING AND ALL WORK PERFORMED. OPERATIONAL CHECK FLIGHT GOOD. AIRCRAFT RETURNED TO SERVICE.