As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CLE - FLT 5169 - AIRCREW REPORTS DURING CRUISE FLIGHT, THE F/O OUTER WINDSHIELD CRAZED AND VISIBILITY DROPPED TO ZERO ON F/O SIDE. EMERGENCY DIVERT TO CLE. MAINTENANCE REMOVED AND REPLACED THE RIGHT WINDSCREEN IAW EMBRAER MM 56-10-01-000-801A AND 56-10-01-400-801A. OPS CHECK AND LEAK CHECK GOOD. (M)