As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DURING CLIMB FROM ORD ENTERED ICING CONDITIONS. HEARD A LOUD (POP) NOISE FROM BACK. BLD (2) LK ON EICAS. NOISE WAS LOUDEST OVER WING AND PASSENGERS SEAT AT WING REPORTED FEELING VERY HOT RUSH OF AIR FROM ABOVE. INSPECTED AND FOUND BAD BLEED LINE CLAMP AND SLEEVE. REPLACED BOTH CLAMP AND SLEEVE AS WELL AS PANEL DAMAGED WHEN CLAMP SEPARATED. OPS CHECK GOOD, AIRCRAFT RETURNED TO SERVICE. (K)