As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
IN CLIMB FLIGHT ATTENDANT REPORTED THAT THE CABIN WOULD NOT COOL, CREW TRIED TO RESET PACKS AND NR 1 PACK DROPPED OFF LINE. PRESS IN CABIN WOULD NOT HOLD SO CREW DROPPED TO 10,000 FT AND TRIED TO RESET PACKS AND BLEED NR 1 PACK STILL DROPPED OFF AND CABIN STILL NOT COOLING RETURNED TO CLT. RECONNECTED PACK NR 2 BLEED DUCT LINE IAW EMB AMM 36-11-09-400-801-A. AIRCRAFT RETURN TO SERVICE.