As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ON FLIGHT 9802 THE CREW REPORTED THAT THE MAIN CABIN DOOR WILL NOT OPEN FROM INSIDE. THE LEVER WILL MOVE PART WAY THEN HANGS UP. THE DOOR DOES OPEN FROM OUTSIDE. THE AIRCRAFT WAS REMOVED FROM SERVICE. FOUND THAT THE INSIDE HANDLE WAS NOT CONNECTED TO THE LOCKING MECHANISM PROPERLY. ADJUSTED THE INSIDE HANDLE IAW 52-18-00. NO PARTS REMOVED OR REPLACED. THE OPERATIONAL CHECK WAS GOOD. THE AIRCRAFT WAS RETURNED TO SERVICE.