As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ON FLIGHT 3240 THE FLIGHT ATTENDANT COULD NOT OPEN THE MAIN DOOR WITH INSIDE DOOR HANDLE. DOOR COULD BE OPENED FROM THE OUTSIDE. THE AIRCRAFT WAS REMOVED FROM SERVICE. FOUND MAIN DOOR INTERNAL BOLT BROKEN. REMOVED AND REPLACED BOLT IAW EMB 140 52-18-00-841 STEP I PREPARATION STEP 2. THE OPERATIONAL CHECK OF THE DOOR HANDLE WAS GOOD IAW EMB 140 52-18-00 AMM. THE AIRCRAFT WAS RETURNED TO SERVICE.