As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ON FLIGHT 4591 THE NR 1 FLIGHT ATTENDANT WAS UNABLE TO CLOSE THE MAIN CABIN DOOR. THE AIRCRAFT WAS REMOVED FROM SERVICE. REMOVED AND REPLACED THE PASSENGER DOOR HANDRAIL SPRING CLIP IAW AMM 52-11-05. PERFORMED OPERATIONAL CHECK OF THE MAIN DOOR IAW 52-11-00. THE OPERATIONAL CHECK WAS GOOD.