As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ON FLIGHT 3519 THE CREW REPORTED THEY WERE UNABLE TO OPEN BOARDING DOOR FROM THE INSIDE. DOOR OPENS OK FROM THE OUTSIDE. TOP DOOR FLAP DOES NOT GO DOWN ENOUGH WHEN USING THE INSIDE HANDLE. THE AIRCRAFT WAS REMOVED FROM SERVICE. REMOVED AND REINSTALL MAIN DOOR INTERNAL ACTUATING HANDLE IAW AMM 52-18-05. THE OPERATIONAL CHECK WAS GOOD. THE AIRCRAFT WAS RETURNED TO SERVICE.