As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ON FLIGHT 3268 THE FLIGHT ATTENDANT REPORTED THE MAIN DOOR WAS HARD TO OPEN AND IT WAS HARD TO LOCK THE HANDLE THAT KEEPS THE DOOR LOCKED IN THE OPEN POSITION. THE AIRCRAFT WAS REMOVED FROM SERVICE. REMOVED THREE SHIM WASHERS FROM MAIN DOOR OPEN STOP AS NEEDED. THE OPERATIONAL CHECK WAS GOOD IAW EMB 140 AMM 52-18-00. THE AIRCRAFT WAS RETURNED TO SERVICE.