As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FLIGHT 3743. MAIN CABIN DOOR DIFFICULT TO OPEN. DOOR WENT DOWN QUICKLY. CABLES APPEARED TO BE LOOSE. AIRCRAFT REMOVED FROM SERVICE. REPLACED BOTH PASSENGER DOOR COUNTER BALANCE STRUTS IAW MM 52-11-17. OPS CHECKED GOOD. REMOVED AND REPLACED CABIN DOOR POWER ASSIST MOTOR IAW MM 52-11-08. OPS CHECKED GOOD. AIRCRAFT RETURNED TO SERVICE.