What was found
CABIN AND CABIN EMERG BUTTON LIT UP IN CRUISE FLIGHT WAS NOT ABLE TO MAKE PA'S NO CHIMES/SOUNDS WITH NO SMOKING AND SEAT BELT SIGN SWITCH BEING TOGGLED. C/A-REMOVED AND CLEANED CONNECTORS ON BOTH FWRD AND AFT F/A HANDSET IAW AMM 23-31-03. OPS CHECK FAILED. FOUND PIN 17, 18, 34, 35 AND 36 BROKEN WIRE AT THE CONNECTOR AFT F/A CRADLE REPAIRED WIRE IAW SPWM 20-51-00. REMOVED AND REPLACED PA AMP IAW AMM 23-31-01 OPS CHECKS GOOD