As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FLAPS FAIL CAUTION MESSAGE ON APPROACH TO SGF WHEN SELECTING FLAPS 8 AND 20. FLAPS EICAS INDICATION REMAINED AT 0. RAN QRH. FILED CLOSED RO 10/4/2020. RESET AND OPERATED FLAPS 5 FULL CYCLES AND COMPLETED AD COMPLIANCE FORM. OK TO CONTINUE IN SERVICE FOR 10 FLIGHT CYCLES. COMPLIED WITH IN ACCORDANCE WITH FIM FMRP CHAPTER 27 RESET PROCEDURES AND AD. MCI CREATED FOR FULL AD COMPLIANCE BY MCC.