As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
TRANSFER FROM EAML 1119816 : RIGHT WINDSHIELD CRACKED UPON DESCENT AROUND FL290. PRESSURIZATION IS NORMAL. 3 MINUTES LATER THE R WINDSHIELD HEAT CAUTION MESSAGE APPEARED. RAN THE QRH AND MESSAGE CLEARED FOR FIVE MINUTES AND REAPPEARED WITH FURTHER WINDSHIELD CRACKS SPREADING. (FLIGHT 3101 FILED CLOSED)TASK CARD SIGNED UP TO CURRENT STEP. COMPLETED TASK CARD FOR RT WINDSHIELD INSTALLATION.