Service difficulty report · Satcom · Boeing 767322

Difficulty date
July 31, 2011
Submitted
August 3, 2011
Operation
Air carrier
Aircraft
N668UA
Make and model
Boeing 767322
Aircraft serial
30024
Aircraft time
44,325 hours, 11,826 cycles
Engine
Pwa PW4056
Part
Satcom
Condition
Inoperative
Stage of operation
NR
How discovered
O
Nature of condition
J
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ON STATUS PAGE CANNOT ERASE SATCOM HIGH GAIN. RESET SAT COM C-B'S AND SAT COM BITE TESTS OK MADE SAT COM RADIO CONTACT TO SAMC. ALL LOUD AND CLEAR. MADE SEVERAL CALLS TO SAMC, SYSTEM OPERATED NORMALLY. BUT AFTER ABOUT ONE HOUR ON THE GATE GOT "SATCOM HIGH GAIN" EICAS MESSAGE. RESET OF SATCOM CB'S=NO HELP. ALSO HAVE "RFU" FAULT ON BITE PAGE WITH "SAT INOP" ON SATCOM MAIN MENU. ACARS DISPLAYS SATCOM AS "NO COMM". SATCOM CONSIDERS INOP. REOPENED ON 31JUL11 FOR: REOCCURED. REPLACED RADIO FREQUENCY UNIT (RFU).