As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CABIN PA-INT HANDSETS INOPERATIVE. RESET CIDS: NO HELP. SWAP CIDS DIRECTORS. SWAPPED THE NR 1 AND NR 2 CIDS DIRECTORS. BEFORE THE NEXT REVENUE DEPARTURE REPLACE THE NR 2 CIDS DIRECTOR MR23731-38 PCN582-9022 PER AMM. REPLACED NR 2 CIDS DIRECTOR PER MM, OPS CHECKED GOOD.