As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
AT CRUISE FL 320 F/O WINDSHIELD CRACKED AND DELAMINATED FOLLOWED BY WINDSHIELD AND LAT WINDOW HEAT FAULT. INSTALLED NEW F/O WINDSHIELD IAW 56-11-11-4 AND REPLACED RIGHT WINDOW TEMP CONTROLLER IAW MM 30-42-11-4, WINDOW HEAT OPS CKS GOOD PER MM 30-42-00-5.