SDR USAA2011112200014

Service difficulty report · Windshield · Boeing 7374B7

Difficulty date: November 20, 2011
Submitted: November 22, 2011
Operation: Air carrier
Aircraft: N433US
Make and model: Boeing 7374B7
Aircraft serial: 24555
Aircraft time: 58,960 hours, 39,332 cycles
System (JASC): 5610 · Flight Compartment Windows
Part: Windshield
Part number: 5893543139
Part serial: 03016R4485
Condition: Cracked
Location: Cockpit
Part time: 9,305 hours, 5,752 cycles
Stage of operation: CR
How discovered: V
Nature of condition: O
Precautionary procedure: O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

DURING CRUISE, EN ROUTE FROM PBI TO CLT, THE OUTER PANE OF THE CAPTAIN'S WINDSHIELD SHATTERED. CREW DECLARED AN EMERGENCY, DESCENDED TO 9,000 FEET AND REDUCED SPEED TO 210 KNOTS. INCIDENT OCCURRED ABOUT 165 MILES SOUTH OF CLT. FLIGHT LANDED NORMAL AT CLT WITHOUT FURTHER INCIDENT. MAINTENANCE REPLACED THE CAPTAIN'S WINDSHIELD IAW J/C 03L10156001. ALSO, REPLACED CAPTAIN'S WINDOW HEAT CONTROL UNIT. PERFORMED SATISFACTORY OPERATIONAL CHECK OF CAPTAIN'S WINDOW HEAT SYSTEM.

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